I had just had a new battery installed by AAA after being stranded in the cold, and there was a discrepancy with the drain reading. I called Bob and he immediately know that they had messed up the test and told me to bring the car in. Gateway had the knowledge and right equipment to do a thorough test and found that the AAA tech had indeed messed up... the drain was 0.03 mA versus the 2.8A that AAA had reported. Thanks Bob and Dan...it's great to have experts just a phone call away! - Steve P.

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